Assistant Account Manager (AAM) Job at OXFORD COMMUNICATIONS – 3.9 Remote

Associate Account Manager (AAM)

Job Description

This document defines the role for which you were hired and performance expectations as they relate to core accountabilities and responsibilities. This document serves as the foundation for your performance expectations and subsequent review(s).

DEPARTMENT: Account Management

TITLE: Associate Account Manager

MANAGER: Senior Account Manager

SUPERVISES: Interns (support)

The role of the Assistant Account Manager is to provide support to the Account Management team for the day-to-day operation of accounts and to develop the skills necessary to advance in the Account Management Department. The successful AAM is a proactive, detail oriented self-starter, with the ability to multi-task. The AAM is a clear and effective communicator in both written and verbal form and has the ability to interface comfortably with internal and external audiences. The AAM will be challenged to think strategically in a variety of vertical markets and across multiple channels. Exposure to and active experience in on- and offline media marketing will help facilitate the AAM’s climb to higher levels of responsibility within the Account Management team. The AAM reports to the Senior Account Manager.

The position entails a wide variety of functions which are outlined below.


1. Essential Job Responsibilities

  • Provide administrative support and general assistance to the Account Management team on day-to-day activites for assigned accounts, including opening jobs, preparing estimates, writing meeting notes, developing slide presentations, responding to client communications, monitoring production and creative deadlines, media (both on- and offline) schedules and placements.
  • Works in tandem with Project Management to develop and manage internal tasks, expectations and deadlines.
  • Utilizes the Oxford Enterprise Portal (OEP) to help manage agency assignments and assigned accounts workflow.
  • Coordinates and provides hot lists for client activities
  • Provides account management back-up should more senior Account Managers be unavailable.
  • Gathers and assembles background information and analysis as needed by the

Account Management team or your clients, in development of account strategies and proposals.

  • Opens jobs, and production folders
  • Assists with the creation of client estimates
  • Assists with billing administration with Senior Account Manager or Project

Management supervision

2. Communication & Collaboration:

  • Assist Account Manager in writing (and get approval on) creative briefs
  • Follows projects through internal (agency) processes and release files to publications or vendors
  • Understands client/project goals and objectives to collaborate with designers and copywriters in support of more senior Account Management staff members
  • Assists AM team with media processes to move work through the agency and release files to publications or vendors
  • Works with Communications Team, in support of more senior Account

Management staff members

  • Works with members of the Digital Team, in support of more senior Account

Management staff members

  • Opens jobs, ad production folders and will assist Account Manager in writing (and get approval on) creative briefs
  • Follows projects through internal (agency) processes and release files to publications or vendors
  • Works collaboratively to ensure quality of deliverables
  • Delivers all communications in a timely, clear and effective manner

3. Oxford Process & Policies

  • Learns basic agency processes and procedures.
  • Assists in training new Associate Account Managers and Interns
  • Maintains online and hard copy of client files for all assigned accounts, per Oxford process.
  • Utilizes tools as specified by Oxford process for time keeping and administrative tasks
  • Remain knowledgeable about the operations of the agency as a whole.
  • Update plate reports daily. Anything not current, delete.
  • Ensure that all Jobs have a signed estimate before they begin
  • Assist Account Team or your clients with checking in and managing overeall job hours, weekly and per job
  • Time Reporting must be on time and have accurately assessed hours following the agency rules on categorization
  • Respond to information requests from creative and other internal teams (even if response is ‘client is out until…”) and pend accordingly.
  • Creative Briefs: Final briefs needs to be approved by client.
  • Put complete information into a creative or media brief. No ‘partial’ info hand-offs
  • Meeting Notes have to be completed and circulated to agency and client within 24-36 hours upon meeting completion.
  • Record Keeping: All signed SOWs, Briefs, Meeting Notes and relevant project information must be filed in appropriate client folders. No record keeping solely on personal computers.
  • Agency and team attendance: Show up and participate in meetings. Get approval for any Work From Home.
  • Closing Jobs: All jobs to be closed as soon as finalized so agency can bill. Make sure no outstanding timesheets still forthcoming from other departments and no additional reporting on job to be done.
  • Manage clients and internal projects with appropriate urgency:
  • Keep client on track with their project deliverables. Manage expectations up front.

Check in on due date if not received by noon. If email doesn’t work, call.

  • Remain professional with client
  • Proactively address client concerns and escalate if needed
  • Ensure client and project needs are met to high standards
  • Client Communications: respond to any client inquiry within that day, even if only to say you don’t know the answer yet. Manage expectations and how long their request will take

4. Initiative, Ownership & Expertise

  • Identify new opportunities and ideas and devises client-appropriate implementation.
  • Support the ideation and execution of campaigns, as well as strategic recommendations and proposals for existing and prospective clients.
  • Attend appropriate professional meetings & seminars.
  • Understand and follow all agency procedures, while taking a leadership role in seeking ways to improve upon them.

5. Leadership & Vision for Growth

  • Develop and present proactive solutions to the client based on business needs or agency competencies on a consistent basis to help grow the account.
  • Participate as required with new business.
  • Work on other agency initiatives or new business on an as-needed basis.


  • Ability to work in fast-paced environment and learn quickly.
  • Self-starter; takes initiative; and ability to work independently and as part of a team.


  • BA/BS degree required; Business, Marketing or Communications focus preferred.
  • 1-2 years marketing communications experience gained in an agency, professional services firm or client-side environment.
  • Excellent communication skills, both written and oral.
  • Working knowledge of MS Office, Excel and PowerPoint skills essential.

Job Type: Full-time

Pay: $40,000.00 – $50,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance



Work Location: Remote

About the Company


Company Location:  Remote

Estimated Salary: